Vodafone Travel eSIM

Vodafone

Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &...

Advertisement

Vodafone

مصر

Vodafone Travel eSIM

Updated 8 hours ago
Verified listing
دوام كامل 📅 قبل يوم واحد

Ready to apply?

You'll be redirected to the employer's site to complete your application.

Apply on employer site

About this role

Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture About this Role We are seeking a customer-focused individual to join our Vodafone Roaming Services (VRS) team as a Service Desk Advisor. This role is pivotal in supporting American and Canadian travellers using Vodafone’s eSIM bundles across Europe. Operating in a hybrid mode from VOIS Hub1, the advisor will provide 24/7 support via chat and email, ensuring seamless connectivity and peace of mind for travellers. The role is designed to uphold Vodafone’s global customer service standards and may expand to include voice support in future phases What you will do Respond promptly and professionally to customer queries across omni-channels including chat, email, and incident management. Manage customer interactions with empathy and efficiency, ensuring quality standards are consistently met. Identify and address secondary customer needs to enhance service value. Collaborate with internal teams (2nd and 3rd Line support) to resolve issues within agreed service levels. Adhere to established procedures and contribute to process improvements where applicable. Who you are Fluent in English (C2 level) with strong written communication and fast typing skills. Skilled in handling account management and technical queries in writing. Emotionally intelligent with the ability to manage high-profile customers. Proficient in MS Office and capable of working rotational morning and night shifts. Committed to compliance and continuous self-development. Not a Perfect Fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. What skills you will learn Advanced customer engagement techniques across digital platforms. Incident management and resolution in a multi-system environment. Technical troubleshooting and account management. Collaboration with cross-functional support teams. Process improvement and service excellence strategies. Follow us on social media and #StayConnected LinkedIn Facebook Instagram Chat with our employees

About the Company

Vodafone Intelligent Solutions (VOIS) is a leading shared services provider in the telecommunications sector, focusing on intelligent solutions through collaboration and technology.

Key Highlights

  • Full-time position with hybrid work format
  • Entry-level role ideal for those new to the industry
  • Involves customer engagement and technical troubleshooting
  • Opportunity to work with a global leader in telecom
  • Collaboration with strategic partner Accenture

💡 Honest Take: While the position offers a solid entry point into the telecom industry, candidates should be prepared for a fast-paced environment with the challenges that come with customer service roles.

Apply for this position

We may receive a referral fee when you apply through our links.

Related Articles

More from the Network

From Around the Network

Done!