Customer Delivery Lead

Gen Mills AUS Sale Retail

Join General Mills as a Customer Delivery Lead, focusing on enhancing customer service. Experience in SAP and Road Runner is highly valued.

Last checked on October 5, 2026. We may earn a commission when you click through.

✓ Opportunity to lead and influence customer service ✓ Work with a reputable global brand ✓ Development of leadership skills

Gen Mills AUS Sale Retail

Mount Waverley

Customer Delivery Lead

Updated 39 minutes ago

Verified listing

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This position offers a chance to impact customer service positively, but the high expectations and pace could overwhelm those not suited for dynamic roles.

About this role

Join General Mills as a Customer Delivery Lead, focusing on enhancing customer service. Experience in SAP and Road Runner is highly valued.

About the Company

General Mills is a global leader in food production, committed to delivering quality products and exceptional service.

Key Highlights

✓ Lead the customer service experience
✓ People leadership capability desired
✓ Experience with SAP and Road Runner preferred
✓ Full-time position in Mount Waverley

Honest Take: The role may present challenges in balancing leadership with operational tasks. Employees often report a fast-paced environment that may not suit everyone.

Pros

✓ Opportunity to lead and influence customer service
✓ Work with a reputable global brand
✓ Development of leadership skills

Cons

✗ Fast-paced work environment may be stressful
✗ High expectations for performance
✗ Limited salary information available

Best For: Ideal for leaders with a background in customer service who thrive in dynamic settings and can manage multiple priorities.

Watch Out: The absence of disclosed salary information may lead to uncertainty during negotiations.

What Customers Say

Current employees highlight a dynamic work culture but caution about the fast-paced environment and high expectations.

Expert Review

In the role of Customer Delivery Lead, you'll be expected to enhance the customer service experience at General Mills. This position requires significant leadership skills, particularly in a bustling environment. The company emphasises collaboration, so strong interpersonal abilities are required.

Expect a culture focused on results, which can be demanding. If you're used to a slower pace, this might not be the best fit. According to General Mills' site, familiarity with SAP and Road Runner will be a bonus, making it crucial to highlight these skills in your application.

While the company is well-respected, the expectations set for performance can be high, so be prepared for a fast-paced and potentially stressful environment.

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