Virtual Customer Support Agent - Remote

Are you fluent in both French and English? Looking for a flexible, work-from-home opportunity? At TalentPop App, we’re building a team of top-tier Virtual Customer Support Agents who are passionate about delivering exceptional customer experiences. If you love helping people and solving problems, this role is for you. Important Application Note To be prioritized, please make sure to select BOTH French and English in the "Languages You Speak" section of your application. Your Role As a Virtual Customer Support Agent, you’ll be the front line of our customer experience. Your responsibilities include: • Customer Communication: Respond to inquiries via email, chat, and phone in both French and English. • Problem Solving: Assist customers with orders, technical concerns, and general inquiries. • Customer Experience: Provide friendly, efficient, and professional support in every interaction. • System Navigation: Use tools like Zendesk and Salesforce to manage and track customer interactions. What We’re Looking For • Bilingual Fluency: C1/C2 level in French and English (written and spoken). • Experience: At least 1 year of customer service experience (BPO, call center, or SaaS preferred). • Tech Skills: Comfortable using CRM platforms and online tools. • Soft Skills: Strong communication, empathy, and problem-solving abilities. • Flexibility: Open to working flexible hours, including weekends if needed. Your Work-From-Home Setup • Stable internet connection (minimum 15 Mbps upload/download). • Reliable computer (Intel i5 or equivalent minimum). • Quiet, distraction-free workspace. • Quality headset with microphone. Why Join TalentPop? • 100% Remote: Work from anywhere. • Career Growth: Opportunities for advancement as we grow. • Benefits: Paid time off and monthly health stipend. • Incentives: Performance bonuses and holiday rewards. Apply Now Join a dynamic, global team and make an impact through meaningful customer interactions. Apply today! This position is directly with TalentPop App. Grow your career with us!