BPO QA & Operations Specialist

TikTok USDS Joint Venture

Join TikTok USDS to manage BPO operations and quality assurance for US market initiatives, focusing on onboarding and vendor performance.

Last checked on October 5, 2026. We may earn a commission when you click through.

✓ Experience with a leading tech company ✓ Opportunity for professional development ✓ Focus on quality assurance and performance improvement

TikTok USDS Joint Venture

San Jose

BPO QA & Operations Specialist

Updated 1 hour ago

Verified listing

Ready to apply?

You'll be redirected to the employer's site to complete your application.

Apply on employer site →

You'll be redirected to jobleads.com

This position is ideal for those with strong BPO and QA experience looking to make an impact in a high-energy environment. However, the on-site requirement could limit flexibility for many candidates.

About this role

Join TikTok USDS to manage BPO operations and quality assurance for US market initiatives, focusing on onboarding and vendor performance.

About the Company

TikTok USDS Joint Venture LLC is a tech company focused on enhancing user experience and operational efficiency through innovative solutions.

Key Highlights

✓ Oversee onboarding and training of BPO agents
✓ Drive performance improvements and SLA compliance
✓ Collaborate across functions to enhance service quality
✓ Focus on quality checks for vendor partnerships

Honest Take: The role requires on-site work, which may deter remote workers. While the opportunity offers growth in operational excellence, be prepared for potentially high-pressure situations with strict SLA adherence.

Pros

✓ Experience with a leading tech company
✓ Opportunity for professional development
✓ Focus on quality assurance and performance improvement

Cons

✗ Requires on-site work with no remote options
✗ High-pressure environment to meet SLAs
✗ No salary information disclosed

Best For: Individuals with a strong background in quality assurance and operations management looking for in-person roles in tech.

Watch Out: The on-site requirement may not be suitable for those seeking flexible work arrangements.

Expert Review

This position offers a to work with TikTok USDS, focusing on BPO operations management. On-site work is mandatory, which can be a dealbreaker for many potential candidates. The role emphasizes strict adherence to SLAs, meaning performance pressure will be high.

Experience in a fast-paced tech environment is essential for success here. You will be responsible for onboarding and training BPO agents, a critical function that directly affects service quality. Collaboration across departments will be necessary to drive improvements, so strong interpersonal skills are a must.

The lack of disclosed salary could also mean varying compensation expectations, which might be a concern for job seekers. Overall, this role is those already established in BPO operations. a position that values quality management and teamwork, this could be a rewarding opportunity.

For more details, visit the official listing at TikTok USDS Careers.

Apply for this position →

You'll be redirected to jobleads.com

WebTPA

Jacksonville